Terms and conditions

1. Who we are and these Terms

1.1. These terms and conditions (the “Terms”) are an agreement between RetailReport.id — “we” — and every person who uses the website retailreport.id (the “Website”), creates an account or places an order — “you”.

1.2. You accept the Terms by creating an account (and ticking the box stating that you accept the Terms) or by placing and paying for an order. If you do not accept the Terms, do not use the Website. Use of the Website without an account is subject to sections 10, 13 and 14.

1.3. We may change the Terms. A new version applies from its publication on the Website, unless it sets a later date. Paid orders are governed by the version in force on the date of payment. If you continue to use your account after a change, you accept the new version; otherwise you can delete your account.

2. Definitions

• Account — your user account on the Website, which you access with your email address and password.
• Database — the store database compiled by us: information about organizations and their locations — names, addresses, geographic coordinates, phone numbers, websites, email addresses, social media links, membership of chains, categories and the other fields described on the Website.
• Export — one or more XLSX and CSV files containing a part of the Database selected according to the parameters of the order (region, category, chain and so on).
• Sample — a free extract from the Database shown on the Website, with partly hidden contacts.
• Contact Reveal — the opening of the hidden contacts of an organization in a Sample for a registered user.
• Order — a request for an Export that you submit on the Website.

3. Who the Website is for

3.1. The Website and the Exports are intended for companies, sole proprietors and individuals acting for the purposes of their business or profession. By placing an Order, you confirm that you are buying the Export for such purposes, not for personal, family or household use, and that you are authorized to act on behalf of the company named in the Order.

3.2. If, notwithstanding section 3.1, you are a consumer under the Law of Georgia on the Protection of Consumer Rights or under the mandatory consumer protection rules of the country where you live that apply to our agreement, these Terms apply to you only to the extent permitted by those rules. Clauses that would limit your statutory consumer rights do not apply to you; the other clauses remain in force.

4. Our services

4.1. We:

• provide access to the Website and its free content: statistics, rankings, descriptions and Samples;
• provide the Account and its functions to registered users, including Contact Reveal (section 6);
• for a fee, compile an Export according to the parameters of your Order, give you access to it and grant a license to use it (section 10).

4.2. We collect the information in the Database, including automatically, from publicly accessible sources: business profiles on map services and directories, the websites of organizations and their pages on social media. We do not obtain the information from the organizations themselves and do not check every record manually. The Database reflects the state of the sources on the date of collection.

4.3. The statistics of openings and closings are based on our observation of public sources, not on the actual dates: an organization we see for the first time is counted as an opening, even if it has been operating for a long time. This is an assumption; the figures show the observed trends, not exact market statistics.

4.4. The fields, file formats and prices are described on the Website. Before paying, you can view a Sample of the Export concerned free of charge.

5. Your Account

5.1. To register, you provide an email address and a password, optionally your name, and state that you accept these Terms. You must use a valid email address that only you or your company can access.

5.2. Each person may have only one Account. It is prohibited to create several Accounts, to create Accounts for the same person, to share your Account or to use another person’s Account.

5.3. You are responsible for keeping your password confidential. Actions in your Account are deemed to be your actions until you notify us of unauthorized access.

5.4. We store your password only as a cryptographic hash and will never ask for it by email, phone or messaging app. Signing in is based on a session cookie.

5.5. You can delete your Account at any time by writing to [email protected] from the address used at registration. Information about paid Orders and about your acceptance of the Terms is kept as set out in the Privacy policy.

6. Contact Reveal in the Samples

6.1. The contacts in the Samples are partly hidden. A registered user can reveal the contacts of up to 20 (twenty) organizations a day. Unused Contact Reveals do not carry over to the next day.

6.2. Contact Reveal is a free function for assessing the quality of the Database, not a way to obtain the Database. We may change the limit, suspend or discontinue this function at any time without notice.

6.3. We log Contact Reveals (Account, organization, date and time, IP address) to enforce the limit and detect abuse.

6.4. Sections 10, 11, 13 and 14 apply to the revealed information. It is prohibited to systematically collect revealed information to build your own database, or to share, publish or sell it.

7. Orders, prices and payment

7.1. To order, you choose the parameters of the Export and give your name, email address, optionally a phone number, the name of the company where the payment method requires it, a comment and the payment method. Until the Order is submitted, your cart is stored in your browser. Before submitting, you can check and correct the Order and your details on the order page. The Website is available in Indonesian and English.

7.2. The price is calculated by the Website at the time of the order from the current number of records and is stated in the currency shown on the Website (USD) in the Order confirmation and in the invoice or payment link, including applicable taxes. The number of records shown is an estimate: when the Export is generated, it may differ slightly because of updates of the sources, without a change of the price.

7.3. Payment methods: Card, via a payment link, Bank transfer (invoice in USD). 100% payment in advance is required. Submitting an Order does not oblige you to pay: the agreement on the Export is concluded when you pay the invoice or the payment link that we send to your email address. Payment is deemed made when we receive the funds or the payment service provider confirms it. An invoice is valid for 5 business days; after that we may recalculate the price. Bank and payment charges on your side are borne by you.

7.4. Card details are entered on the page of the bank or the payment service provider; we neither receive nor store them.

7.5. We confirm receipt of your Order by email. The Terms in force on the date of the Order are available on the Website; you can save or print them.

8. Delivery

8.1. Within 2 business days after the payment is received (usually immediately after payment), we make the Export files available for download in your Account on the Website (the “My account” section of the Account used for the Order). The files remain available for at least 7 days; you are responsible for downloading and saving the files in time.

8.2. The service has been fully performed and our obligations under the Order have been fulfilled at the moment the files are made available for download in your Account (that is, when access to the files is given).

8.3. You are responsible for the correctness of the email address given in the Order. If we cannot compile an Export according to the parameters of your Order, we will inform you and, at your choice, offer an alternative or refund the full amount.

9. Cancellation and no refund

9.1. Before payment, you can cancel an Order free of charge, simply by not paying for it.

9.2. After payment but before access to the Export is given, you can cancel the Order by writing to [email protected]. We will refund the amount, less the costs actually incurred, within 14 days by the same payment method.

9.3. Before placing an Order, you must tick a separate box stating that a) you expressly request us to start performing the Order and to give access to the Export immediately after payment, and b) you understand that once access is given, the service has been fully performed and you lose any right to terminate the agreement, including the right to cancel contracts for digital content to the extent provided by law and the right of withdrawal under Article 13 of the Law of Georgia on the Protection of Consumer Rights to the extent it applies (see Article 14 of that law). In addition, the Export is compiled according to the parameters you specify. Therefore, once access to the Export has been given, the amount paid is not refundable, including if you change your mind, do not use the files, expected a number or composition of records different from that stated in the Order and the Sample, or find inaccuracies as described in section 11.

9.4. If the Export files cannot be opened with common software (such as Microsoft Excel or LibreOffice), are empty or corrupted, or do not match the parameters of the Order (region, category, chain, format), notify us at [email protected] within 10 days after access is given. We will remedy the defect free of charge — by making the Export available again or correcting it — within 5 business days. A refund (in full or for the affected part) is given only if we do not remedy the defect within that period or the defect cannot be remedied.

9.5. Individual records that are inaccurate, incomplete or outdated (for example, phone numbers or email addresses that are no longer in use, organizations that have closed or moved, duplicates or wrong categories) are not a defect of the service and do not give a right to a refund, a price reduction or a new Export. We may, at our discretion but without obligation, correct such records.

9.6. Nothing in this section 9 limits your rights as a consumer that cannot be excluded by agreement under the law that applies to you (section 3.2).

10. Intellectual property and license

10.1. The Database, as a compilation and as a database whose making required a substantial investment, as well as the design, texts, statistics and other content of the Website, are protected by copyright and related rights, including database rights, under the law of Georgia and international treaties. All rights belong to us.

10.2. Once access to the Export is given, we grant you a non-exclusive, non-transferable license, worldwide and for the duration of our rights, to store, copy and modify the Export (filter, sort, enrich, load into your CRM and other systems) for the internal purposes of your company and its employees. The price of the license is included in the price of the Export.

10.3. Without our written consent, you may not sell, resell, sublicense, rent, lend or otherwise make the Export or any part of it available to third parties, publish it or make it publicly accessible, or use it to create or supplement databases, directories or services for third parties. You may hand the Export over to processors that process it on your behalf and for your benefit, provided they comply with these restrictions; you are responsible for their actions.

10.4. The content of the Website may be quoted within reasonable limits, with a link to the Website. Systematic extraction and reuse of the contents of the Database from the Website without our permission is prohibited.

11. Data “as is”

11.1. The information in the Database, the Exports, the Samples and on the Website comes from publicly accessible sources and reflects the state of those sources on the date of collection. We are not the original source of the information and do not confirm it with the organizations.

11.2. You understand and accept that the data is provided “as is” and “as available” and may contain inaccuracies and errors, incomplete and outdated information, duplicates, records of organizations that have closed, moved or changed their names, wrong categories or chains, and phone numbers and email addresses that are no longer in use, and that some records may not contain all fields. This is inherent in data from public sources, and an Export with these characteristics is the subject of the agreement.

11.3. To the extent permitted by law, we give no warranties or representations of any kind, express or implied, as to the accuracy, completeness, reliability or currency of the information, its fitness for a particular purpose or for your expectations, its commercial value or the results of its use (responses, sales or contracts), or as to the uninterrupted and error-free operation of the Website.

11.4. We make reasonable efforts to keep the Database up to date and may change, add or remove information at any time, in particular at the request of organizations and data subjects.

12. Limitation of liability

12.1. To the extent permitted by law, we are not liable for:

• decisions and actions you take on the basis of the information on the Website, in the Samples and the Exports, and their consequences;
• indirect or consequential losses, loss of profit, revenue, business opportunities or goodwill arising from the use of or inability to use the Website, the Samples or the Exports, including those caused by inaccurate data;
• claims of third parties, in particular the organizations and persons in the data and public authorities, arising from your use of the data;
• disruptions of the Website caused by third parties, hosting and network providers, or events beyond our control (force majeure).

12.2. Our total liability in connection with an Order is limited to the amount you actually paid for that Order. The Website, the Samples and Contact Reveal are provided free of charge, and we are not liable for their functioning or content.

12.3. Nothing in these Terms excludes or limits liability for intent or gross negligence, or any other liability that cannot be excluded or limited under the law that applies to you, including your rights as a consumer.

12.4. If you act for business purposes, you will indemnify us against losses, fines, damages and legal costs arising from your breach of these Terms or of the law in using the Website and the data.

13. Lawful use of the data

13.1. Only you decide how to use the information, and only you are responsible for doing so lawfully.

13.2. In particular, you must comply with the data protection rules of every country where you use the data — including, where applicable, Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection (PDP Law) and similar laws of other countries.

13.3. Where information relates to an identifiable individual (for example, a sole proprietor or a freelancer), it is personal data. You process it as an independent data controller and must have a legal basis for doing so and inform the data subjects where the law requires it.

13.4. It is prohibited to use the information for fraud, harassment, stalking, discrimination or other unlawful purposes.

13.5. We are not the sender, the advertiser or the controller of the communications or the processing that you carry out using the Exports.

14. Permitted use

14.1. When using the Website, you must not:

• collect data from the Website automatically (scraping, crawling) with bots, scripts, crawlers, headless browsers or similar tools; indexing by search engines in accordance with the robots.txt file is permitted;
• circumvent the Contact Reveal limit or other technical restrictions, in particular with several Accounts, other people’s Accounts, disposable email addresses, changing IP addresses, proxies or VPNs, or otherwise try to obtain hidden data from the Samples;
• copy the Samples, statistics or other content of the Website in bulk;
• overload the Website, attempt unauthorized access, or look for and exploit security vulnerabilities;
• register with false information;
• resell, publish or share the Exports or revealed information in breach of section 10.

14.2. We may use technical protection measures such as rate limiting, CAPTCHA checks and blocking of IP addresses and networks.

15. Suspension and termination

15.1. If you breach these Terms, or we have reasonable grounds to suspect so, we may, without notice, restrict or suspend your access to the Website and Contact Reveal, block or delete your Account (including all Accounts associated with you) and cancel unpaid Orders. We inform you by email to the address of your Account; you may object by writing to [email protected].

15.2. A suspension does not affect Orders for which access to the Export has already been given; the amounts paid for such Orders are not refunded. For Orders that have been paid but for which access has not yet been given, we will give access or refund the payment.

15.3. You can stop using the Website and delete your Account at any time (section 5.5).

16. Personal data protection

16.1. We process personal data in accordance with our Privacy policy.

16.2. If you provide information about other people (for example, contact persons at your company), you confirm that you are authorized to do so.

17. Governing law and disputes

17.1. These Terms and every agreement concluded under these Terms are governed by the law of Georgia, in particular the Civil Code of Georgia.

17.2. We will try to settle any dispute amicably. Before going to court, please send a written complaint to [email protected]; we will reply within 30 days. For consumers, this step is not mandatory.

17.3. Disputes that cannot be settled amicably are resolved by the Tbilisi City Court, Georgia.

17.4. If you are a consumer, the choice of the law and the courts of Georgia does not deprive you of the protection of the mandatory rules of the law of the country where you live, or of the right to bring a claim before the courts of that country, to the extent that law gives you such rights.

18. Miscellaneous

18.1. Notices sent to the email address of your Account or Order, and from our email address, are valid written notices.

18.2. If a provision of these Terms is held invalid, the other provisions remain in force.

18.3. We may use processors and subcontractors to provide our services and remain responsible to you for them. You may not assign your rights under these Terms without our consent.

18.4. These Terms may be published in several languages. All versions have the same meaning; in the event of a discrepancy, the version in the language of the Website in which you placed the Order prevails.

19. Company information

retailreport.id
Email: [email protected]